Privacy Policy

1. Information We Collect

We collect information, including personal information, to provide better Services to all our users and visitors. We use the term "Personal Information" to refer to any information that identifies, relates to, or describes an identified or identifiable natural person. Common examples of Personal Information include: full name, email address, information about your device, and certain metadata. The Personal Information which we collect includes, but is not limited to, the following circumstances and data elements:

• If you express an interest in obtaining additional information about our Services, request customer support, use the "Contact Us" or similar features on our Sites, register to use our Sites or Services, or download certain content, we may require that you provide to us your personal identifiers and contact information, such as your name, your organization's name, phone number, or email address, and in some instances, you may elect to provide us with location and address information;
• When you purchase a ticket or gift card, including when you purchase a ticket or gift card for another, Got Seats, LLC collects your personal identifiers (such as your name and email address), contact information (such as your address, zip code, and phone number), financial and billing information (such as billing name and address, account information for payment or credit), your birth month and year, and the personal identifiers of the individual receiving the gift card or ticket if not the same as the purchaser, where applicable, (such as their name and email address);
• When you set up an account, Got Seats, LLC collects your personal identifiers (such as your name and email address), contact information (such as your phone number), any photographs you upload, or if you integrate your account with Google, we will copy your Google photo to your Got Seats, LLC account;
• When you refer a friend to our Sites or Services, we may collect the email of the individual you are referring and we will use their email address to invite them to Got Seats, LLC;
• If you call us, we will collect the information you provide during the call; we will also record phone calls, for quality and training purposes;
• If you report a problem or have a question about our Services, you may provide us with contact information, such as a phone number or email address;
• If you use and interact with our Sites or emails, we automatically collect information about your device and your usage of our websites or emails through cookies, web beacons or similar technologies, including Internet or other electronic network activity information (such as Internet Protocol (IP) addresses or other identifiers);
• If you voluntarily submit certain information to our Sites or Services, such as filling out a survey about your user experience or participating in promotional activities (such as contests, online campaigns, online programs, sweepstakes, prize draws), we collect the information you have provided as part of that survey and promotional activity;
• Got Seats, LLC may collect information about your location when you use our Sites and Services and uses such information for anti-fraud purposes;
• We also may supplement the information we collect from you with information obtained from third parties or public sources; and
• When you use our Services, we may collect inferences drawn from the Personal Information collected, as described above.

2. Cookies and Similar Technologies

We and our partners use various technologies to collect and store information when you visit one of our Sites or Services, and this may include using cookies or similar technologies to identify your browser or device. We also use these technologies to collect and store personal identifiers (such as your IP address), Internet or other electronic network activity information (such as your browser characteristics, device IDs and characteristics, operating system version, and language preferences) and information concerning your usage of our Sites when you interact with services from our partners. Please see our Cookie Policy for more details.

The technologies we use for this automatic data collection may include:

Cookies

A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our services.

Web Beacons

Pages of our services or our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit us, for example, to count Users who have visited those pages or opened an email and for other related website statistics.

Clickstream Data

Clickstream data is information collected by our computers when you request Web pages from the Sites. Clickstream data may include information such as the page served, the time spent viewing the page, source of the request, type of browser making the request, the preceding page viewed and similar information.

Location Data

Got Seats, LLC may collect information about your location when you use our Sites and Services. Your location can be determined by: GPS, IP address, and information about things near your device, such as Wi-Fi access points and cell towers. When you use our Services via a wireless device, we may solicit your permission to collect your location data.

3. How We Use Personal Information We Collect

We use your Personal Information in ways that are compatible with the purposes for which it was collected or authorized by you, including for the following purposes:

• To present, operate or improve the Site and Services, including analysis of Site activity;
• To inform you about Services and products available from Got Seats, LLC;
• To authorize access to our Sites and Services;
• To validate your identity or verify communications from you;
• To offer and administer programs;
• To customize or tailor your experience of the Services;
• To communicate about, and administer your participation in, special programs, surveys, contests, online campaigns, online programs, sweepstakes, prize draws and other offers or promotions, and to deliver pertinent emails;
• To send you confirmations, updates, security alerts, and support and administrative messages and otherwise facilitate your use of, and our administration and operation of, the Services;
• To improve our customer service, conduct customer satisfaction, market research, and quality assurance reviews;
• To respond to and support users regarding their use of the Sites and Services;
• To process applications for employment that you submit through the Sites;
• To administer general recordkeeping;
• To comply with all applicable legal requirements;
• To investigate possible fraud or other violations of our Agreement or this Privacy Policy and/or attempts to harm our users or visitors; and
• For any other purpose that is disclosed to you at the point of collection of the Personal Information, for any purpose for which you provide your prior consent, or for any other lawful purpose.

Important Note: Got Seats, LLC is committed to using the information we collect solely to provide you with the best possible experience on our platform. At this time, we do not sell your personal information or share it with third-party advertising companies for marketing purposes. Any information that we collect through SMS will not be shared with third parties or their affiliates.

Except where prohibited by applicable law or regulation, we may combine information collected through one source with information obtained through other resources. We will treat any information that we combine with your Personal Information as Personal Information pursuant to this Privacy Policy.

8. Sale of Personal Information

Got Seats, LLC does not sell Personal Information, and we are committed to maintaining your privacy. We do not share Personal Information with third-party advertising companies or data brokers. Your information is used solely to provide and improve our Services.

10. Jurisdiction-Specific Notices

California Residents

Under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (the "CCPA"), California residents have specific rights regarding their Personal Information. This section describes Californians' rights and explains how California residents can exercise those rights.

Information Collected Related to California Residents

During the last twelve (12) months, we have collected the following categories of Personal Information from consumers. We do not seek to collect any "sensitive personal information" (as defined in the CCPA).

Note: Got Seats, LLC does not sell or share any categories of Personal Information with third parties for cross-context behavioral advertising or any other purposes beyond providing our Services.

15. How We Protect Personal Information

Got Seats, LLC maintains administrative, technical and physical safeguards designed to protect the user's Personal Information and other information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. Note however that certain aspects of Internet communications are inherently not completely secure.

16. Children's Privacy

The Site is not intended for use by children. We do not intentionally gather Personal Information about visitors who are under the age of 18. If a child has provided us with Personal Information, a parent or guardian of that child may contact us to have the information deleted from our records. If you believe that we might have any information from a child under age 18 in the applicable jurisdiction, please contact us at privacy [-at-] gotseats [-dot-] com. If we learn that we have inadvertently collected the Personal Information of a child under 18, or equivalent minimum age depending on jurisdiction, we will take steps to delete the information as soon as possible.

17. "Do Not Track" Signals

Where required by applicable law, our Sites, Services, and systems will respond to global privacy controls and opt-out preference signals.

18. Changes to this Privacy Policy

Our Privacy Policy may change from time to time. We will post any privacy policy changes on this page and, if the changes are material, we will provide a more prominent notice (including, for certain services or programs, email notification or privacy policy changes) for a reasonable period of time. Nevertheless, you should review this Privacy Policy from time to time to be sure you are aware of the most recent version.

19. How to Contact Us

If you have any questions, comments or concerns about this Privacy Policy, or if you would like to exercise the choices discussed above, please contact us:

Via email:

privacy [-at-] gotseats [-dot-] com

By writing to us:

Got Seats, LLC

Attn: Privacy Policy Inquiry

2121 Biscayne Blvd #1602

Miami, FL 33137

United States